Frequently Asked Questions

We do not offer exchanges.

If the merchandise is damaged, defective, or parts are missing, please contact our support team and we will do our best to ship out a replacement of the item if available.

We want you to be happy with your purchase.

If your items are misprinted, damaged, or defective in any way, you must let us know within 30 days after the product has been shipped.  If the issue is our fault we will issue a refund.

If you notice an issue on the product or anything else on the order, please contact our support team prior to sending an item back for return. If you don’t contact us prior to returning an item, we do not guarantee that we will be able to issue a full refund. 

The credit card used at time of purchase will be credited for the cost of the merchandise.  If the merchandise was damaged or defective and you do not require a replacement or we cannot fulfill a replacement, the shipping costs for that item will also be refunded.

Tracking information is available when your order has shipped.

You will find your tracking number on your order page after 5 PM EST the next business day after your order was submitted.

This can be found by clicking “My Account” in the top right of the screen, and then clicking “Orders”.

Please contact us if you have any questions or concerns. 

We take about 2-7 business days to print our products. Then you should add shipping times on top of that. Speed and price depends on product type and destination.

98% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or less.

Domestic

Standard

3-8 days +5 days production

Express

1-3 days +5 days production

International

Standard

10-20 days +5 days production

Express

1-5 days +5 days production

If you received the wrong merchandise or you did not receive an item or items in your order, we want your order to be rectified as soon as possible.

Contact our support team and be sure to include the following information:

Billing Name, Customer PO or Order Number, Product Code, Product Description, Quantity, and Size of merchandise. You will find all of this information on the packing slip included in the box with your merchandise.

We will need to know what you ordered and did not receive or what you received incorrectly.